The Power of Internet in Retail

SOS is an omni-channel platform specially designed for B2B and B2C retailers to pave the way for an enhanced market access. The aim is simple — to turn traditional businesses into multi-channel ones to enable a wider reach of consumers. From sales to fulfillment, SOS provides a fully integrated yet modular end-to-end solution to retail businesses.

The Problems

These struggles are real and affecting businesses

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Every organization wants to be at the forefront among their competitors. Therefore, it is crucial to have an end-to-end solution that they can use both internally and externally to bridge their interactions with their consumers and/or clients. Despite understanding the importance of enhancing productivity by adopting technologies, rate of uptake remains low especially among smaller businesses.

Business operators today face a multitude of challenges such as strong competition, high rental costs, thin profit margins amid a labour crunch in Singapore. This has led to the wave of eCommerce platform emerging to tackle the challenges and facilitate brand outreach, market penetration and most importantly, increase revenues.

Building from scratch a customized omni-commerce platform with the features in the SOS by the retailer themselves will easily rake up a 6-figure cost which is beyond the financial budget for most SMEs, let alone startups. By leveraging on our turnkey SOS solution, SMEs can look forward to having their teams work faster and smarter at an affordable price.

With rising labour costs, an increasing number of SMEs are having trouble employing workers to manage daily operations, and as such, are unable to find ways to scale their businesses.

SOS Features

SOS is here to help your business grow

FRONT-OF-HOUSE
IN-STORE TECHNOLOGY

  • Point-of-Sale System (Retail and/or Pop-up stores)
  • POS machine, barcode scanner and iPad

DIGITAL AND SOCIAL COMMERCE

  • Digital Commerce Store for PC/Tablets/Mobile
  • Social Commerce – Facebook Shop

PAYMENT

  • Multi Payment Method – Cash, Credit Cards, Digital Wallets
  • Prepaid in-store credits
  • Encrypted via SSL

FULFILLMENT

  • Direct integration with logistics partners including ZoomLog, DHL, Fedex providing warehousing, courier pick up and final mile delivery solutions

CONSUMER AND MARKET INTELLIGENCE

  • Customer Relationship Management System that analyses past purchase behaviour
  • Product Intelligence information analyses of best sellers, most searched.
  • Online shopping behaviour that analyses abandoned cart data, wish lists and online interactions.

DIGITAL MARKETING
BUILT IN

  • Campaign Management (SMS/EDM)
  • Membership and Customer Loyalty System

BACK-OF-HOUSE
AUTOMATION

  • Back-of-house Automation
  • Inventory Management with multi warehousing solutions

MOBILE COMMERCE

  • Customers will be able to scan items in store using their mobile and fill their shopping carts and make payment within their app environment.

OMNI CHANNEL

  • Responsive web portal across multiple devices (desktop, laptops, tablets, mobiles)
  • E-commerce
  • Store commerce
  • Social Commerce: Facebook Shop

GLOBAL MARKETPLACE

  • Skubbs SOS provide direct integration with full synchronisation of product details, quantity and prices on popular global ecommerce marketplaces including , , and to rapidliy expose SME’s product and services to an extended global audience.

SOS is modular. Therefore, businesses that already own existing solutions are free to select modules, which they deem appropriate in order to upgrade their existing system. This can be done so long as the core module of the SOS is installed.

SOS Services

Ready to take your business across the globe?

Call Us Now To Enquire >

Empowering Business-to-Consumer (B2C)

Ecommerce functions of SOS are flexible and customizable, which allows businesses to integrate a variety of aspects to maximise their capability as an online shop. It also gives businesses the ability to run its operations across different countries, using multiple languages and currencies.

From sales order to delivery, from collecting feedbacks and handling disputes, SOS provides every necessary function to run a smooth integrated online shop. To top it all off, SOS includes an in-depth analysis reporting for social media, Facebook store, and third-party e-commerce brands integration such as , , etc.

Value added SOS’s features are;
  • Omni-Channel Solution
    • Responsive web portal across multiple devices (desktop, laptops, tablets, mobiles)
    • Mobile app for iOS and Android: Scan in shop to buy
    • Social Commerce: Facebook Shop
  • Secured e-Payment:
    • Allows secured multiple payment methods
    • Adherence to PCI-compliance requirements on both server and app
    • Payment channel secured with SSL
  • Online Ordering:
    • One-page checkout for online ordering
    • Mobile ordering
  • Digital Marketing:
    • EDM campaigns
    • SMS campaigns
    • Social commerce integrations
    • Coupons and promotions management
  • Inventory Management
    • Inventory dashboard
    • Multiple stores and warehouses
    • Digital stock taking
    • Stock Movement
    • Procurement
  • Customer Loyalty Management
    • Loyalty and reward dashboard
    • Point earning rules and rates configurations
    • Spending points rules and rates configurations
    • Affiliate/referral selling configurations
    • Reports
      • Spending/Earning Ratio
      • Earning Distribution
      • etc.
  • Visualisation Capabilities
    • Graphical UI for all dashboards
    • Customer purchase summary
Other features
  • Quick setup with 100% mobile responsive design
  • Ready SDK for native mobile apps (IOS/Android)
  • The SOS Secure Payment Bridge complies with Payment Card Industry (PCI) Payment Application Data Security Standards (DSS)
  • Complies with Singapore Personal Data Protection Act and enforces
  • Fully Search Engine Friendly development
  • Social Media and Social Bookmarks integrated
  • Easy mobile checkout with QR codes
  • Global reach with cross platforms integrations
  • Regular security patches and version upgrades
  • Expandable with plugins
  • Able to handle large concurrent orders
Capabilities

Customer Relationship Management

  • Account dashboard (Lifetime sales, avg. sales per visit, etc.)
  • View customer detailed profile
  • Abandoned cart management
  • Rewards/loyalty point management
  • Address book with unlimited addresses
  • Wishlist with ability to add comments
  • Order status and history
  • Newsletter subscription management
  • Product reviews and tags management

Online-to-offline (O2O) Logistics

  • Direct integration with logistics partners including Lalamove, ZoomLog, DHL, Fedex and UPS, providing warehousing, courier pick up and final mile delivery solutions
  • Shipping integration with label printing - view, edit, print labels for all major carriers

Global Marketplace

  • Skubbs SOS provide direct integration with full synchronisation of product details, quantity and prices on popular global ecommerce marketplaces including LAZADA, eBAY, Rakuten and Amazon to rapidliy expose SME's product and services to an extended global audience.

Cross Platform Integration

Say your problem, we have a solution

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  • Related products, up-sells and cross-sells
  • Catalogue promotional pricing with the ability to restrict to stores, categories or products
  • Flexible coupons (pricing rules) with ability to restrict to stores, customer groups, time period, products, and categories
  • Generate a set of unique coupon codes for each promotion and export the list of codes for offline distribution, email, newsletters and more. Easily manage and monitor coupon usage and generate detailed reports
  • Multi-tier pricing for quantity discounts
  • Minimum Advertised Price (MAP)
  • Landing page for categories
  • Customer groups
  • Product bundles
  • Recently viewed and compared products
  • New items promotional tool
  • Persistent shopping cart
  • Free shipping options
  • Polls
  • Newsletter management
  • Send to a friend for all visitors or registered users only
  • Send wish lists by email
  • Membership management
  • Social media integration
  • 24/7 reporting
  • Keyword research
  • Landing pages creation and optimization
  • A/B testing
  • Competitor research
  • 100% search engine friendly
  • Google Site Map
  • Search engine friendly URL’s
  • URL rewrites give full control of URL’s
  • Meta-information for products, categories and content pages
  • Auto-generated site map for display on site
  • Auto-generated popular search terms page
  • Google Content API for shopping
  • Control multiple websites and stores from one Administration Panel with the ability to share as much or as little information as needed
  • High intensity Administration permission system roles and users
  • Fully customizable design using templates
  • Support for multiple languages and currencies. Web Services API for easy integration between third-party applications
  • Batch import and export of catalogue and customer information
  • Content Management System for informational and landing pages
  • Tax rates per location, product type or customer group (i.e. wholesale vs. retailer)
  • CAPTCHA functionality to help prevent automated software from attempting fake logins. This auto-generated test ensures that the login is being attempted by a person and an be enabled in both the admin and customer login areas
  • Simple, configurable (e.g. size, colour, etc.), bundled and grouped products
  • Create different price points for different customer groups, such as wholesalers and retailers
  • Virtual products
  • Downloadable/digital products with samples
  • Unlimited product attributes
  • Attribute sets for quick product creation of different item types
  • Inventory management with backordered items, minimum and maximum quantities
  • Batch updates to products in admin panel
  • Automatic image resizing and watermarking
  • Advanced pricing rules and support for special prices
  • Search results rewrites and redirects
  • Moderated product tags and reviews
  • Customer personalized products – ability to upload images and text (i.e. for embroidery, monogramming, etc.)
  • Customer sorting – define attributes for customer sorting on category (price, brand, etc.)
  • RSS feed for low inventory alerts
  • Layered / faceted navigation for filtering of products in categories and search results
    1. Filter products by price and display a range of prices based on even increments or by a similar number of products within each range
  • Static block tool to create category landing pages
  • Product comparisons with history
  • Configurable search with auto-suggested terms
  • Breadcrumbs
  • Ability to assign designs within category and product level (unique design per product/category)
  • Recently viewed products
  • Popular search terms cloud
  • Product listing in grid or list format
  • Multiple images per product
  • Product image zoom-in capability
  • Related products and upsell
  • Stock availability
  • Multi-tier pricing upsell
  • Product option selection
  • Grouped products view
  • Add to wish list
  • Send to a friend with email
  • Share on social media
  • One-page checkout
  • Guest checkout and checkout with account to use address book
  • Direct QR Code Checkouts
  • Shipping to multiple addresses in one order
  • Option for account creation at beginning of checkout
  • SSL security support for orders on both front-end and back-end
  • Saved shopping cart
  • Accept gift messages per order and per item
  • Shopping cart with tax and shipping estimates
  • Saved credit card method for offline payments
  • Configurable to authorize and charge, or authorize only and charge on creation of invoices
  • Integration with PayPal, Stripe, Bank API’s Such as NETS gateways
  • Accept checks/money orders
  • Accept purchase orders
  • Additional payment extensions
  • Offer Bill Me Later as a payment option
  • Shipping integration with label printing - view, edit, print labels for all major carriers
  • Integrated for real-time shipping rates from:
    • UPS, UPS XML (account rates), FedEx (account rates) and DHL and more
  • Ability to specify allowed destination countries per method
  • Flat rate shipping per order or item
  • Free shipping
  • Table rates for weight, sub-total, destination and number of items
  • On-site order tracking from customer accounts
  • View, edit, create and fulfil orders from the admin panel
  • Create one or multiple invoices, shipments and credit memos per order to allow for split fulfilment
  • Print invoices, packing slips and shipping labels
  • Call centre (phone) order creation - provides transparent control for administrators and front-end enhancements for customers during the shopping process. Changing product configurations, for all types of products, can be done by the call centre sale representative on the admin side as well as by the customer throughout the shopping process. Custom product choices and configurations can be changed directly during order creation, in the wish list and the shopping cart
    • Includes the ability to create new customers, or select existing customers and view their shopping cart, wish list, last ordered items, and compared products lists, as well as select addresses, give discounts and assign custom prices
  • Assisted Shopping - customer service representatives and other admin users are able to manage products and coupons in customers’ shopping carts and wish lists through the administrator panel
  • Customized Order Status - tracking an order is easier than ever with customizable order statuses easily assigned to order states. A predefined list of order states (ex. new, processing, payment review, complete) represents the order processing workflow. An order status is assigned as a sub-category of the order state (ex. cancelled, complete, decline)
  • Create re-orders for customers from the administration panel
  • Email notifications of orders
  • RSS feed of new orders
  • Account dashboard
  • Address book with unlimited addresses
  • Wish list with ability to add comments
  • Order status and history
  • Re-orders from account
  • Recently ordered items
  • Default billing and shipping addresses
  • Email or send RSS feed of wish list
  • Newsletter subscription management
  • Product reviews submitted
  • Product tags submitted
  • Downloadable/digital products
  • Contact Us form
  • Create and edit orders from the admin panel
  • Feature-rich customer accounts
  • Order history with status updates
  • Order tracking from account
  • Password reset email from front-end and admin panel
  • Order and account update emails
  • Customizable transactional emails
  • Support for localization, multiple currencies and tax rates
    1. Includes support for WEEE/DEEE in EU
  • Support for accented characters and right to left text
  • Configurable list of allowed countries for:
    1. Site registration
    2. Shipping destination addresses with ability to specify per shipping method
    3. Billing addresses with ability to specify per payment method
  • European Union VAT-ID validation facilitates the tax collection process by automatically applying the correct tax rules according to VAT customer groups
  • EU cookie notification simplifies the EU Privacy and Electronic Communications Directive compliance process by displaying an opt-in message at the top of the storefront
  • Integrated with Google Analytics
  • Admin dashboard for report overview
  • Sales report
  • Tax report
  • Abandoned shopping cart report
  • Best viewed products report
  • Best purchased products report
  • Low stock report
  • Search terms report
  • Product reviews report
  • Tags report
  • Coupon usage report
  • Total sales invoiced
  • Total sales refunded
Mobile HTML5 (pre-integrated)
  • Quickly and easily create a storefront optimized for mobile devices so customers can shop even when they’re on the go. This mobile interface uses HTML5 technology and supports iPhone, Android and Mobile Opera browsers. It includes out-of-the-box features such as:
    1. Device-specific media capabilities for audio and video
    2. User-friendly search and results display
    3. Clean display of product detail pages
    4. Pinch, multi-touch and scaling images
    5. Easy swipe between product images
    6. Zoom capabilities
    7. Cross-sell and up-sell capabilities
    8. Drag-and-drop of products to the shopping cart
Responsive Design
  • Quickly create a site optimized for any device using an included responsive design reference theme
    1. Can be easily customized for a fast time to market
    2. Includes all major flows, product types, and features
    3. Reduces long-term maintenance costs and eases site updates
    4. Offers SEO benefits by using Google’s preferred approach to optimizing mobile sites
Native Device Applications
  • Native applications on iPhone, iPad, and Android mobile devices
    1. One admin panel for multiple devices
    2. Seamless integration with your current product catalogue, CMS and store configurations
    3. Real-time customization including updates for promotions and merchandising
    4. Support for a wide range of checkout capabilities

Come on Board

Ready to digitize your business?

call us now >

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